Frequently Asked Questions
You've got questions. We've (hopefully) got answers!
By now you probably know that user-friendly is our middle name. We work hard to make the site as easy to use
and navigate as possible but at times, there may be an explanation or description that leaves you scratching your
head. In the event this happens (and we do hope it's rare!), we've compiled a handy little list of some of the most
frequently asked questions about the site and how it operates, so you can get the most from myTouchTunes.
We try to update this section as much as possible to reflect the growing needs of our users. If you have
questions that are not covered in this section, feel free to contact us and let us know!
Overview
What is myTouchTunes?
Think of us as your personal music library. You choose the songs you love; we let you play them on any
myTouchTunes-enabled jukebox. Only myTouchTunes lets you build personalized playlists you can use to organize
your music collection, spin at a party or just enjoy on your own. You can even listen to a quick sample of each
song* online before you make your pick to make sure you get exactly the tune you want. Finally, you can access
your playlists on any myTouchTunes-enabled digital jukebox and rock the night away to the sounds you love. Pick,
play and party - myTouchTunes makes it easy.
* US-Only for the moment
Can I download music from this site?
You can't download music from mytouchtunes.com to any computer, portable music player or device. What plays on myTouchTunes, stays on myTouchTunes.
What can I do with this site?
Find old favorites and discover new music.
Using our powerful search engine, you can sort through our database of available tracks by song title, artist, genre or album to find the music you love. Browse through your favorite band's catalog of albums to find just the right track or check out our carefully compiled genres and themes to find music to suit any mood.
Looking for something new and fresh? Then let yourself be tempted by "Tunes for You," a collection of songs and albums specially selected by TouchTunes just for you! Or, get inspired by what's sizzling in the community by checking out other people's playlists. The possibilities are endless!
Create playlists
Build your playlist and move to your own beat with mytouchtunes. To hear your selections, simply find the nearest myTouchTunes-enabled jukebox, look for the myTouchTunes button on the screen and get groovin'!
Share playlists
Think your playlist rocks? Don't be shy to share it with the entire myTouchTunes community! Sharing your playlist is a great way to help contribute to the growth of the community and can also help turn other members on to your favorite music. Once your playlist becomes popular enough, you might even get your very own 15 minutes of fame by being featured in our Popular Playlists section…so you can gloat to all your friends about the musical savvy you always knew you had.
Who is TouchTunes?
TouchTunes is a company dedicated to bringing you high-quality, on-location entertainment. Comprised of a dedicated team of music buffs, we are passionate about what we do and are committed to making sure the music plays wherever you do. Find out more about us here.
Your account
How do I create an account?
It's fast and easy! Click on the Sign up button to fill in the required fields. Select a username, a password and give us a valid e-mail address and you're ready to move on to the music!
How do I create an account?
Let us get to know you better.
We promise we're not trying to be nosy - we're just trying to help serve you better! By completing your profile, our "Tunes for You" engine will be better equipped to suggest songs you might like.
- Click on the "Edit Personal Profile" link found in the "myAccount" menu located at the top-right corner of the page.
- Use the navigation boxes at the top of each page to scroll through the profile sections you want to complete.
- Fill in the desired fields, then click the "Submit" button at the bottom of each page.
What should I do if I didn't receive a confirmation email?
Periodically, certain e-mail programs or providers will automatically filter any unauthorized e-mail to a "Spam" or "Junk" folder as a security precaution. Let them know our intentions are pure (because they are!) by locating "mytouchtunes.com" in your "Spam" folder and putting us on your "Saved" list or contacting them and letting them know that you're green-lighting all messages from us.
What are the profile picture guidelines
We hope that the condensed explanation above helped you get the picture - no pun intended - of what kinds of profiles pictures you can and can't post on myTouchTunes. If not, here's the list of do's and don'ts.
- No copyrighted images
- No text, signs or symbols
- No nudity or suggestive content
- No religious symbols
- No political symbols
- No violent or provocative content
- For security purposes, please do not include any identifying information in your Profile Picture, such as your telephone number, web site URL, etc.
Why was my profile picture rejected?
Like most people, we don't like rejection and we most certainly don't like being the bad guys who have to tell you that we can't post your profile picture. But on occasion, we have to do just that for a number of reasons, including copyright infringement of an image that is not your own (think the Rolling Stones logo - can't use it), use of profanity or offensive imagery or just plain bad taste. Should your profile picture not comply with any of these guidelines, an e-mail will be sent to you informing you that we cannot post the picture you have submitted, along with the specific reason.
We encourage you to be creative and express yourself with your profile picture. By abiding by our simple guidelines, you'll never have to get rejected - well by us, anyway.
For more information on picture profiles, please see the picture profile's page.
Music & Playlists
How do I search for music on myTouchTunes?
Tons of titles to choose from!
Creating your playlist is the first step but looking for music to fill it with is where things really start to rock 'n' roll! Click on your choice of search options on the left-hand side of the screen (artist, title, album or genre) and let myTouchTunes do the rest.
- To search for a song, artist or album you like, select the appropriate search field on the left-hand side menu and type in your search.
- Enter a few characters (three or more) and wait a few seconds. You should see a Quick Pick list of the most popular search results for the entered text.
- Once you've found what you're looking for, simply click and hold down the "Drag" handle (Drag) found at the top-right corner of the song or album. Drag it into your playlist on the right. The playlist will be highlighted to indicate you can drop the item you are dragging.
How can I add songs to my playlist?
More music please!
Once you've found all the music you're looking for (and we knew you would!), adding your new music to your playlist is as easy as dragging and dropping. Just drag the song title over to your playlist and once the playlist appears highlighted in orange, drop in the song. Presto. Instant playlist!
Not familiar with the drag n' drop? Here are a few how to's for the mouse-challenged:
- Left-click the "Drag" handle (Drag) and hold down the button.
- While holding the left mouse button down, move your cursor over to the top of the desired playlist.
- Your playlist will appear highlighted when it is safe to drop in the item you are dragging.
- You can let the mouse button go now (Drag & Drop Example).
- Once you've dropped in your music, a message will appear below your playlist indicating that the addition to your playlist was successfully completed.
How do I create more playlists?
Creating a playlist is fast and simple.
Ready to tune in? Create other playlists by typing any name you choose in the "Create a Playlist" box on the right-hand side of your screen. It will automatically appear just above and bingo. You've created a new playlist. Now the real fun begins!
Manage your playlist by using the buttons on the top-right corner of your playlist. (Playlist Control Panel)
How do I delete a song from a playlist?
To delete a song from a playlist, just click on your playlist name, identify the song you don't want anymore and click on the delete icon located on the song. We will ask you to confirm this action.
For more instructions, click the "Help" button. 
How do I reorder the songs in my playlist?
To change the order of the songs in your current playlist, click the "Reorder" button then
drag your songs up or down using the "Reorder" handle.
For more instructions, click the "Help" button.
How do I rename my playlist?
Add a description or rename your playlist by clicking the "Edit" button. 
For more instructions, click the "Help" button.
I created a 5th playlist. Where is it?
After creating your 5th playlist, you might think one of them has disappeared. The trick is, you only see 4 playlists at a time. To see the 5th one, just scroll down or up with the top and bottom arrows on the right hand side of your list of playlists.
How do I delete a playlist?
To delete your playlist, click the "Delete" button.
You will have to confirm this action. 
For more instructions, click the "Help" button.
How do I access my playlists on a myTouchTunes-enabled jukebox?
Load 'em up on a myTouchTunes-enabled jukebox
So your playlists are filled up and you're ready to unleash them on your next party or gathering. Just locate your nearest myTouchTunes-enabled digital jukebox, look up your personal playlists and get spinning. It doesn't get any easier than that!
So you're probably thinking, "How will I know if a jukebox is myTouchTunes-enabled?" Well, like everything else about our service, the answer is simple. Just look for the "Make Your Playlists" icon or "Login to myTouchTunes" icon at the bottom-left of the main screen. (If you don't see either of these icons, the jukebox is not myTouchTunes-enabled - yet. But we're working on bringing all of our jukeboxes up to speed soon.) When you find the icon, touch it and you will be led to a login screen, where you will be prompted to enter your username and password. Once you've logged in, the jukebox will then display your playlists.
That's it - an instant music party, styled by you…with a little help from myTouchTunes, of course. (Because we love a party too!)
How do I know if a jukebox is myTouchTunes-enabled?
Ah, we're glad you asked! Well ok, we asked for you but it's still important. First, look for one of the nearly 30,000 TouchTunes jukeboxes across America by looking for the TouchTunes logo. Then, simply find the "Make your playlists" icon at the bottom-left of the main screen. If the icon isn't there, the jukebox is not myTouchTunes enabled yet but don't fret - we're working on it and won't stop until all of our jukeboxes are myTouchTunes-enabled.
So your playlists are filled up and you're ready to unleash them on your next party or gathering. Just locate your nearest myTouchTunes-enabled digital jukebox, look up your personal playlists and get spinning. It doesn't get any easier than that!
Why doesn't the myTouchTunes-enabled jukebox show all the songs in my playlist?
I'm missing music!
Sometimes, we have the right to play a song in one country, but not necessarily in another. This means that even if you add a specific song to your playlist, we have to make sure that it doesn't play in any country in which it is not authorized. For example, if you live and load your playlists in the US, we may not have the right to play some of your music in Mexico, for example, and those songs which may not be played may be filtered from a jukebox in that country.
Other times, the jukebox's location setting may filter out some songs. Why, you ask? Perhaps the bartender doesn't want to hear the Macarena over and over again or maybe the owner of the establishment in which the jukebox is located wants to filter out songs with inappropriate lyrics or content.
What is a "shared playlist" and why would I share it?
Shared playlists are playlists that users create and "publish" on the mytouchtunes.com website with the knowledge that they can be viewed by anyone on the web site, and eventually on a myTouchTunes-enabled jukebox when you play songs from this playlist on one of these jukeboxes.
Sharing your playlist is a great way to express yourself and your musical tastes and can even help other members learn about the music you love. So if you know your playlist rules (because it totally does), feel free to share it with the community!
How does a playlist become popular?
A playlist becomes popular through the number of plays any of its songs receive in a myTouchTunes-enabled jukebox.
How do I share my playlist?
Share your picks with your friends.
So you just finished the all-time best '80s hair metal playlist and you're ready to share it with the world? All you have to do is load your playlist with music until the sharing progress bar on the upper-right corner of the playlist you wish to share is full. Then, when you have enough songs, a "Share This Playlist" button will appear. Just click to share your playlist.
What is "Tunes for You?"
Why were these songs recommended to me?
Leave the searching to us! The music sleuths at TouchTunes will automatically recommend songs we think you will like based on the music contained in your playlists and the information you entered in your musical profile. We then present our suggestions to you in the "Tunes for You" feature. If you like them, go for them, if not, we'll just keep on trying!
What is "myJukePlays?"
What was that song?
A cool feature of the myTouchTunes-enabled jukebox, "Juke Plays" lets you keep track of the songs you play often or the ones you've played most recently. The lists can be used to make sure the songs you play often stay on your playlists.
Community
How can I let my friends know about myTouchTunes?
Go ahead. Invite a friend. We know you've got a ton of 'em!
Reach out and myTouchTunes someone! (OK, we know it's corny but we had to get your attention somehow.) Insert your friends' email addresses one by one in the "Invite a Friend" box and introduce them to the myTouchTunes world. You can even attach a personal message to tell them about your favorite new tunes, your cool ready-to-go playlists or even last night's hot date... but please, spare us the details!
How Can I Connect With a Friend on myTouchTunes?
Tired of rocking out alone? Then get in touch with other myTouchTunes members and search for friends with our handy Friend Search. Simply enter your friend’s username or email address in the search field and presto! Instant myTouchTunes friends you can connect to and share music with!
How Can I Break a Connection With a Friend?
You will find a link called “Break a Connection” just below your friend’s profile picture in your account. One click and it’s over. (Now who said breaking up was hard to do?)
Security
To Report Abuse
Click here if you feel you:
* Are being harassed by another myTouchTunes user
* Are offended by any content posted by a user
* See an unauthorized photo of you on someone else’s profile and would like it removed
Click here if you see a copyrighted image owned by you on someone else’s profile and would like to claim it back.
Other Topics
Still stumped?
If the FAQ gods haven't addressed your question here, or if you want to tell us what you think of the myTouchTunes experience, contact us and we'll try to give you the personal attention you deserve. Click here to give us a shout!
